FAQ

1. What is Eataria?

Eataria is an online pet food and pet products store operated by Eataria LLC, based in New York, United States.

2. Where is Eataria located?

Our business address is 77 Fulton St, New York, NY 10038, United States.

3. Do you have a physical retail store?

Eataria operates as an online ecommerce store. Customers can purchase products through https://eataria.us.

4. Where do you ship?

We currently ship within the United States only. International shipping is not available.

5. How much does shipping cost?

We charge a flat shipping fee of $10 per order for eligible US deliveries.

6. Do you offer free shipping?

No. We currently charge a flat $10 shipping fee.

7. How long does order processing take?

Orders are generally processed within 1–2 business days after payment confirmation.

8. How long does delivery take?

FedEx transit is estimated at 5–8 business days after processing.

The total estimated delivery time is 6–10 business days.

9. Which shipping carrier do you use?

We ship orders through FedEx.

10. Where are orders shipped from?

Orders are shipped from our stated fulfillment location at 77 Fulton St, New York, NY 10038, United States.

11. Can I track my order?

We aim to provide tracking information after an order has been shipped.

Customers can use the tracking details to check the delivery status through FedEx.

12. Can I change my shipping address?

If you need to update your shipping address, contact support@eataria.us as soon as possible.

Changes may be possible before shipment but cannot be guaranteed after dispatch.

13. What is your return policy?

Eligible returns may be requested within 30 days after delivery.

Please review our Return, Refund & Exchange Policy for complete details.

14. Who pays return shipping costs?

Customers are responsible for standard return shipping costs.

15. Do you charge restocking fees?

No. Eataria does not charge a restocking fee.

16. Do you offer exchanges?

Yes. Eligible exchange requests must be submitted within 48 hours after placing an order.

Exchanges are subject to availability and eligibility.

17. How long does a refund take?

Approved refunds are processed within 5–10 business days and issued to the original payment method.

Additional bank processing time may apply.

18. Can I cancel my order?

Yes. Customers may request cancellation before their order ships.

To request cancellation, email support@eataria.us with your order number.

19. What payment methods do you accept?

We use Authorize.net as our payment gateway.

Available payment options are displayed during checkout.

20. Are product prices displayed in US dollars?

Yes. All prices are displayed in United States Dollars (USD).

21. What should I do if my order arrives damaged?

Contact support@eataria.us promptly with your order number, a description of the damage, and photographs where available.

Our team will review the issue and explain the available resolution options.

22. How can I contact customer support?

You can email support@eataria.us for assistance.

23. What are your customer support hours?

Our customer support hours are Monday through Friday, 9:00 AM–6:00 PM Central Time (CT).

We are closed on Saturdays and Sundays.

24. Where can I find your store policies?

You can find our Shipping Policy, Return & Refund Policy, Privacy Policy, Terms of Service, and Payment Policy through the links in our website footer.