Terms of service
Last Updated: October 9, 2026
Welcome to Eataria. These Terms of Service govern your use of https://eataria.us and purchases made from Eataria LLC.
By accessing our website or placing an order, you agree to these Terms, subject to applicable law.
1. Business Information
Eataria LLC operates an online ecommerce store offering pet food, treats, and related products.
Our business address is:
77 Fulton St, New York, NY 10038, United States.
2. Website Use
Customers agree to use our website for lawful purposes.
You must provide accurate information when placing an order and must not attempt fraudulent transactions or interfere with website functionality or security.
3. Product Information
We aim to provide accurate product descriptions, pricing, images, ingredients, specifications, and availability information.
Product packaging and presentation may change. Customers should review the product label and applicable instructions before use.
4. Product Availability
All products are subject to availability.
If a product becomes unavailable after an order is placed, we will contact the customer regarding appropriate next steps, including a refund where applicable.
5. Pricing and Currency
All product prices are displayed in United States Dollars (USD).
Applicable taxes and shipping charges are presented during checkout before the order is completed.
Our standard shipping charge is $10 per order for eligible United States deliveries.
6. Payment Processing
Eataria LLC uses Authorize.net as its payment processing gateway.
Orders are processed following successful payment authorization and any applicable verification procedures.
Available payment methods are displayed during checkout.
7. Order Acceptance
Customers may receive an order confirmation after placing an order.
An order confirmation acknowledges receipt of the order request and does not necessarily guarantee product availability or shipment.
We may reject or cancel an order for legitimate reasons, including payment failure, suspected fraud, or product unavailability, subject to applicable law.
8. Shipping and Delivery
We currently ship within the United States only.
Orders are processed within 1–2 business days.
FedEx transit generally takes 5–8 business days, resulting in an estimated total delivery time of 6–10 business days.
Please review our Shipping Policy for additional information.
9. Returns and Refunds
Eligible returns may be requested within 30 days after delivery.
Customers pay standard return shipping costs.
No restocking fee is charged.
Approved refunds are processed within 5–10 business days.
Please review our Return, Refund & Exchange Policy for the complete terms.
10. Exchanges
Eligible exchange requests must be submitted within 48 hours after the original order is placed.
Exchanges are subject to product availability and eligibility.
11. Order Cancellation
Customers may request cancellation before shipment by contacting support@eataria.us.
Once an order has shipped, return eligibility is governed by our Return, Refund & Exchange Policy.
12. Intellectual Property
Our original website content, branding, text, graphics, and other protected materials may be subject to intellectual property laws.
Unauthorized commercial reproduction or misuse of protected materials is prohibited.
Third-party trademarks remain the property of their respective owners.
13. Product Use and Pet Safety
Customers should follow the feeding instructions, storage guidance, and warnings provided on product packaging.
Pet dietary requirements may vary according to age, breed, health, and other factors.
Customers should consult a qualified veterinarian for questions concerning specific medical or nutritional needs.
14. Third-Party Services
Our website may use third-party payment, shipping, hosting, and technology services.
Some third-party services may be subject to their own applicable terms and policies.
15. Limitation of Liability
To the extent permitted by applicable law, Eataria LLC is not responsible for losses resulting from circumstances beyond its reasonable control.
Nothing in these Terms excludes or limits rights that cannot legally be excluded or limited.
16. Changes to These Terms
We may revise these Terms when necessary to reflect changes in our services, operations, or applicable law.
Updated Terms will be published on this page.
17. Contact Information
Eataria LLC
77 Fulton St, New York, NY 10038, United States
Email: support@eataria.us
Website: https://eataria.us
Support Hours: Monday–Friday, 9:00 AM–6:00 PM CT
Saturday and Sunday: Closed