Track Your Order
Track Your Order
Stay Updated on Your Eataria Delivery
Thank you for shopping with Eataria!
We understand how important it is to know where your order is and when you can expect it to arrive. That is why we aim to make tracking your shipment simple and convenient.
Once your order has been processed and shipped, you can use the tracking information provided in your shipping confirmation email to follow your package's delivery progress.
Whether you have ordered pet food, treats, or other pet essentials, we want you to stay informed throughout the shipping process.
https://eataria.us/apps/track123
How to Track Your Order
Tracking your Eataria order is easy. Follow these steps:
Step 1: Check Your Shipping Confirmation Email
After your order has been shipped, we aim to send a shipping confirmation email to the email address provided during checkout.
This email should contain your shipment tracking number and available delivery information.
Step 2: Find Your Tracking Number
Locate the FedEx tracking number in your shipping confirmation email.
Please note that your Eataria order number and your FedEx tracking number are different. You will need the carrier tracking number to check the shipment directly with FedEx.
Step 3: Visit the FedEx Tracking Website
You can check your shipment's progress through the official FedEx website:
https://www.fedex.com/en-us/tracking.html
Enter your tracking number into the tracking field to view the available shipment status and delivery updates.
Step 4: Check Your Delivery Updates
FedEx tracking information may show when your shipment has been accepted by the carrier, is in transit, is out for delivery, or has been delivered.
Tracking updates depend on information provided by FedEx and may not appear immediately after a shipping label is created.
Our Shipping and Delivery Timeline
At Eataria LLC, we aim to provide clear and realistic shipping expectations.
Our standard shipping details are:
| Shipping Information | Estimated Time or Cost |
|---|---|
| Order Processing Time | 1–2 business days |
| Shipping Transit Time | 5–8 business days |
| Total Estimated Delivery | 6–10 business days |
| Shipping Carrier | FedEx |
| Shipping Fee | $10 flat rate per order |
| Shipping Destinations | United States only |
Business days are Monday through Friday, excluding applicable holidays.
Delivery estimates are not guaranteed and may vary due to carrier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.
Understanding Your Order Status
Your order may pass through several stages before reaching your delivery address.
Order Confirmed
Your order has been submitted and payment has been successfully confirmed.
Our team will begin preparing your order according to our standard processing schedule.
Processing
Your order is being prepared for shipment.
This stage may include reviewing order details, preparing products, packaging items, and arranging carrier pickup.
Our standard processing time is 1–2 business days.
Shipped
Your order has been dispatched or prepared for carrier collection, and shipment information has been generated.
Tracking details may take some time to appear or update in the FedEx system.
In Transit
Your package is moving through the FedEx delivery network toward its destination.
Tracking updates may show different carrier facilities or transportation stages.
Out for Delivery
FedEx has indicated that your package is scheduled for delivery.
Please check the carrier's latest tracking information for available updates.
Delivered
FedEx has marked your package as delivered.
If you cannot locate your package, check the delivery location and any available proof-of-delivery information before contacting customer support.
Haven't Received Your Tracking Number?
If you recently placed an order and have not received tracking information, your order may still be processing.
Our standard order processing time is 1–2 business days.
Please check your email inbox, including your spam or junk folder, for any order or shipping confirmation messages.
If your order has exceeded the expected processing period and you have not received a shipping update, contact us at support@eataria.us.
Include your order number and the email address used during checkout.
Why Isn't My Tracking Information Updating?
Sometimes tracking information does not update immediately.
Possible reasons include:
- The shipping label has been created, but the carrier has not yet scanned the package.
- The package is moving between carrier facilities.
- Tracking updates are temporarily delayed.
- Weather conditions or holidays have affected carrier operations.
- FedEx is experiencing an operational delay.
If your tracking information has not changed for an extended period or your package is overdue, please contact our support team for assistance.
What If My Order Is Delayed?
Our estimated total delivery time is 6–10 business days.
Although we aim to meet this timeline, delivery delays can occasionally occur.
If your order has not arrived within the estimated delivery period, please contact support@eataria.us.
Provide your order number and tracking number, if available, so our team can review the shipment information.
What If My Package Says Delivered but I Haven't Received It?
If FedEx shows your package as delivered but you cannot find it, we recommend:
- Checking your front door, porch, mailbox area, or other possible delivery locations.
- Asking household members whether they received the package.
- Reviewing the delivery details shown on the FedEx tracking page.
- Contacting FedEx for additional delivery information.
- Emailing Eataria customer support if you still need assistance.
Our team can review the available order and shipping records and help you understand the next steps.
Can I Change My Delivery Address?
If you entered an incorrect shipping address during checkout, contact our support team immediately.
Email: support@eataria.us
We will make reasonable efforts to help correct the information before shipment.
Once an order has shipped, address changes may not be possible and are subject to carrier restrictions.
Customers are responsible for providing complete and accurate shipping details during checkout.
What If My Package Arrives Damaged?
If your package arrives damaged or contains an incorrect product, please contact us promptly.
Include:
- Your order number.
- A description of the issue.
- Photographs of the damaged packaging or product, where available.
- Any relevant tracking information.
Our customer support team will review the situation and provide assistance according to our applicable policies.
Frequently Asked Questions
How long does Eataria take to ship an order?
Orders are generally processed within 1–2 business days after payment confirmation.
Which carrier delivers Eataria orders?
We use FedEx for shipments within the United States.
How long does delivery usually take?
Our estimated total delivery time is 6–10 business days, including processing and transit.
Does Eataria offer international shipping?
No. We currently ship within the United States only.
How much is shipping?
We charge a flat shipping fee of $10 per order.
Can I track my order using my order number?
Your order number helps our customer support team identify your purchase. To track the package directly with FedEx, use the FedEx tracking number provided in your shipping confirmation.
What should I do if I entered the wrong email address?
Contact support@eataria.us as soon as possible and provide your order details so our team can review your request.
What should I do if my package is missing?
Check your FedEx tracking details and delivery location. If you still cannot locate the package, contact our customer support team.
Need Help Tracking Your Order?
Our customer support team is available to assist with shipping questions, tracking concerns, and delivery-related inquiries.
Legal Business Name: Eataria LLC
Store Name: Eataria
Business Address:
77 Fulton St
New York, NY 10038
United States
Customer Support Email: support@eataria.us
Official Website: https://eataria.us
Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Central Time (CT)
Saturday: Closed
Sunday: Closed
When contacting us about an existing order, please include your order number and a brief description of your concern.
Thank You for Shopping With Eataria
We appreciate your trust in Eataria and understand that receiving your order on time is important.
Our goal is to provide transparent shipping information, accessible customer support, and a convenient online shopping experience.
Thank you for choosing Eataria for your pet shopping needs.
Eataria — Making Pet Shopping Simple, Convenient, and Transparent.