Payment Methods
Last Updated: October 9, 2026
Secure and Convenient Payment Options at Eataria
At Eataria LLC, we understand that a safe, simple, and transparent payment experience is an important part of online shopping.
We aim to make the checkout process convenient for customers purchasing pet food, treats, and other pet care products through our official website, https://eataria.us.
This page explains how payments are processed, how customers can review their order totals, and what to do if they experience payment-related issues.
1. Accepted Payment Methods
Eataria LLC uses Authorize.net as its payment processing gateway to facilitate online transactions.
Customers can view the payment methods currently available to them during checkout.
Available payment options may depend on the payment services enabled on our website and the customer's payment provider.
We recommend reviewing the payment options displayed at checkout before completing a purchase.
2. Secure Payment Processing
Protecting customer information is important to us.
Our website uses HTTPS to help protect information transmitted between customers and our online store.
Payment transactions are processed through our configured payment services, including Authorize.net.
We do not ask customers to provide complete payment card numbers, card security codes, or other sensitive payment credentials through ordinary customer support emails.
Customers should only enter their payment information through the official checkout process on our website.
3. Payment Currency
All product prices displayed on Eataria are listed in United States Dollars (USD).
The checkout page displays the applicable order total before customers complete payment.
If a customer's payment provider applies any additional charges under its own terms, those charges are determined by that provider.
4. Order Total and Shipping Charges
We believe customers should understand the cost of their purchases before placing an order.
Our standard shipping charge is $10 per order for eligible deliveries within the United States.
Your checkout total may include:
- Product prices.
- A $10 flat shipping charge.
- Applicable sales taxes.
- Any valid discounts applied to the order.
The final amount payable is displayed during checkout before the order is submitted.
Eataria currently ships within the United States only.
5. Payment Authorization
When customers place an order, the payment information submitted during checkout is processed through the configured payment service.
An order can proceed to fulfillment after successful payment authorization and any applicable order verification.
If a payment cannot be authorized, the customer may need to review their payment details or contact their payment provider.
6. Payment Confirmation
After successfully placing an order, customers should receive an order confirmation using the email address provided during checkout.
The confirmation may include:
- Order number.
- Purchased products.
- Order total.
- Billing and shipping information.
- Other relevant order details.
Customers should review their confirmation and contact our support team if they notice an error.
7. Failed or Declined Payments
A payment may be declined for reasons determined by the customer's financial institution or payment provider.
Possible reasons include incorrect payment information, insufficient available funds, expired card details, or security verification requirements.
If your payment is declined, we recommend checking your payment information and contacting your bank or payment provider if necessary.
For assistance with an order-related payment issue, email support@eataria.us.
Please do not send complete card details or card security codes by email.
8. Duplicate or Unrecognized Charges
If you believe you have been charged more than once or notice an unexpected transaction related to an Eataria purchase, please contact us.
Include your order number, transaction date, and a description of the issue.
Our customer support team will review the available order and payment records and help determine the appropriate next steps.
For your security, do not email your full payment card number or security code.
9. Refunds to the Original Payment Method
Approved refunds are issued to the original payment method used for the purchase.
Once a refund has been approved, Eataria processes it within 5–10 business days.
Your bank or payment provider may require additional time to display the refunded amount in your account.
Refund eligibility is determined according to our Return, Refund & Exchange Policy.
For refund assistance, contact support@eataria.us.
10. Order Cancellations
Customers may request cancellation before their order has shipped.
To request cancellation, please email support@eataria.us as soon as possible and provide your order number.
If the order has already shipped, customers may request a return subject to our Return, Refund & Exchange Policy.
Any approved refund will be processed according to the applicable refund terms.
11. Payment Security Recommendations
We encourage customers to follow basic security practices when shopping online.
Always confirm that you are using our official website, https://eataria.us, before entering payment information.
Avoid sharing passwords, full payment card details, or sensitive financial information through email or unfamiliar websites.
If you receive a suspicious message claiming to represent Eataria, please contact us through our official customer support email.
12. Customer Support for Payment Questions
If you have questions about payment processing, order confirmation, refunds, or checkout difficulties, our customer support team is available to assist you.
Customer Support Email: support@eataria.us
Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Central Time (CT)
Saturday: Closed
Sunday: Closed
Messages received outside regular business hours will be reviewed during the next available business day.
13. Contact Information
Legal Business Name: Eataria LLC
Store / Brand Name: Eataria
Business Address:
77 Fulton St
New York, NY 10038
United States
Official Website: https://eataria.us
Customer Support Email: support@eataria.us
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM CT
Saturday and Sunday: Closed
14. Changes to Our Payment Information
We may update this page when our accepted payment options, checkout services, or payment procedures change.
Any updated information will be published on this page.
Customers should review the payment methods available during checkout for the options currently supported by our store.
Thank you for shopping with Eataria!
We appreciate your trust and aim to provide a clear, convenient, and secure online shopping experience.