Refund policy
Last Updated: October 9, 2026
At Eataria LLC, we want our customers to shop with confidence. We understand that an order may not always meet your expectations, which is why we provide a clear process for returns, exchanges, refunds, and cancellations.
Please review the following policy before placing an order.
30-Day Return Window
Customers may request a return within 30 days from the date their order is delivered.
To request a return, contact our customer support team within this period and provide your order number and the reason for your request.
Returns are subject to the eligibility requirements described below.
Return Eligibility
To qualify for a standard return, products must meet our applicable return conditions. returned items must be unused, unopened, in original packaging, and accompanied by proof of purchase.
Customers should contact us before mailing a product back so we can provide the appropriate return instructions.
How to Request a Return
To initiate a return:
- Contact Eataria customer support within 30 days after delivery.
- Provide your order number, the product you wish to return, and the reason for the return.
- Wait for our team to review your request and provide return instructions.
- Package the eligible item securely and ship it according to the instructions provided.
- Retain your return shipping receipt and tracking information until the return is resolved.
Do not send products to the business address unless our support team confirms that it accepts returns.
Return Shipping Costs
For standard customer-initiated returns, the customer is responsible for paying return shipping costs.
We recommend using a trackable shipping service and retaining proof of shipment.
Restocking Fees
Eataria LLC charges no restocking fee ($0) on eligible returns.
Non-Returnable Items
For health, hygiene, and pet safety reasons, the following products are not eligible for standard returns:
- Opened or partially used pet food and treats.
- Products with broken or removed safety seals.
- Products that have been consumed or used.
- Items returned without their original packaging.
- Products damaged due to improper handling or storage after delivery.
Important Exception: If your order arrives damaged, defective, expired, or incorrect, please contact support@eataria.us with your order number and clear photographs of the issue.
Our support team will review your request and arrange an appropriate resolution, which may include a replacement, exchange, or refund.
These exclusions do not affect any rights customers may have under applicable consumer protection laws.
Exchange Policy
We accept eligible exchange requests made within 48 hours after the original order is placed.
To request an exchange, contact our customer support team and provide your order number and the replacement product you would like.
Exchange requests are subject to product availability, eligibility, and order processing status.
Submitting a request within 48 hours does not guarantee that a shipment already dispatched can be changed.
Refund Method
Approved refunds are issued to the original payment method used when placing the order.
Refunds are not automatically issued when a return request is submitted. Eligibility and any applicable product inspection must first be completed.
Refund Processing Time
Once a refund is approved, we process it within 5–10 business days.
Depending on your bank or payment provider, additional time may be required for the refunded amount to appear in your account.
Order Cancellation
Customers may request cancellation before their order has been shipped.
To cancel an order, contact customer support as soon as possible and provide your order number.
If an order has already shipped, it cannot be canceled through the pre-shipment cancellation process. The customer may instead request a return under the applicable return conditions.
Contact Us
For returns, refunds, exchanges, or cancellations, contact:
Eataria LLC
77 Fulton St, New York, NY 10038, United States
Website: https://eataria.us
Email: support@eataria.us
Support Hours: Monday–Friday, 9:00 AM–6:00 PM CT
Weekends: Closed